Refund, Returns & Exchange Policy

Last Updated: April 2026
balochautomotives.com

Policy Overview

This Return, Refund & Exchange Policy (“Policy”) governs all purchases made through balochautomotives.com. By placing an order on our website, you acknowledge that you have read, understood, and agreed to be legally bound by the terms outlined in this Policy. Each order placed constitutes full and unconditional acceptance of these terms.

Baloch Automotives reserves the exclusive right to amend, update, or modify this Policy at any time without prior notice. The version applicable at the time of your order placement shall remain binding.

1. Definition of Return

A “Return” refers to the acceptance of a product back by Baloch Automotives, subject strictly to compliance with the conditions stated below:

Eligible Return Conditions

• Product must be unused, unopened, and in original condition
• All original packaging, tags, seals, labels, and accessories must be intact
• Product must not be installed, tested, modified, or damaged

Non-Returnable Items

The following items are strictly not eligible for return:

• Used, damaged, unsealed, or tampered products
• Genuine auto spare parts and service-related items
• Imported products (unless defective upon delivery)
• Custom-made or special-order items (e.g., vinyl stickers)
• Returns based on change of mind

Any product that does not meet the above conditions will be rejected and returned to the customer at their expense.

2. Return Eligibility Window

Returns or exchanges are only accepted if the product is:

• Incorrect
• Incomplete
• Defective
• Damaged upon delivery

Such issues must be reported within 7 days of delivery.

Baloch Automotives reserves the right to reject any claim if:

• The request falls outside the allowed timeframe
• The product is returned without original packaging, tags, or components
• The policy is misused or abused

3. Conditions for Return or Exchange

To qualify for a return or exchange:

• The item must be in the same condition as delivered
• Must be unused and in original packaging
• Must include proof of purchase or order number

Failure to meet these conditions may result in rejection of the request.

4. Return & Exchange Procedure

To initiate a return or exchange:

1. Contact our helpline at 0314 1006001 to register your request
2. Our team will provide you with the return shipping address
3. Carefully pack the item and send it via Pakistan Post or a reliable courier service

Important Notes:

• Return shipping charges are the customer’s responsibility
• Shipping costs are non-refundable
• We do not offer pickup service

5. Return Shipment Handling

Once your request is approved, our customer support team will guide you through the return process. Customers are required to ship the item to the designated address at their own cost.

All items must be securely packed to avoid damage during transit. Any damage occurring during return shipping will not be the responsibility of Baloch Automotives.

6. Refund Policy

After receiving the returned item:

• The product will be inspected for eligibility
• You will be notified regarding approval or rejection

Refund Processing

• Approved refunds will be processed within 15 working days
• Refunds will be issued via the original or agreed payment method
• The account holder name must match the order details
• In case of mismatch, valid identification may be required

Only the product value will be refunded.
Shipping and handling charges are non-refundable.

7. Exchange Policy

If an exchange is approved:

• A replacement product of equal value will be issued
• Delivery time will follow standard shipping timelines (3–5 business days)

Exchanges are subject to product availability. If the requested item is unavailable, an alternative solution (refund or replacement) will be offered.

8. Important Notes

Product images may slightly vary due to lighting or display differences

Installation-related issues are not covered under this policy

Customers are advised to verify product compatibility before purchase

Misuse of the policy may result in permanent restriction from future returns

Contact Information

For all return, refund, or exchange queries:

Phone: 0314 1006001
Email: support@balochautomotives.com
Website: balochautomotives.com